FAQ — QueTranslations Translation Services

Learn how the service works, how to order your first translation, and how to get started quickly.

Understand how your balance works, how to top up, and how orders are charged.

Find answers about delivery times, downloading results, and order status.

What is QueTranslations?

How does the process work?

What is the difference between AI and Specialist translation?

How is the price calculated?

Which file formats can I upload?

Which languages do you support?

Can I give special instructions?

What is Account Balance?

Is there a minimum top-up?

Do the prices include VAT?

How are prices in EUR and USD calculated?

Do I need to pay every time I order a translation?

When do I get my translation?

Where can I find my finished translations?

My specialist translation is still pending — is that normal?

Can I get a refund?

Do I get a receipt?

Do I need an account to order translations?

Are my documents kept confidential?

How can I contact support?

Customer Support

Our support team can help with orders, balance, delivery, and any questions before or after ordering a translation.

Frequently Asked Questions